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American Express Card Services

June 9, 2010

Send your subpoenas for American Express credit card documents via MAIL to:

—————————————————

American Express

Attn: American Express
Subpoena Response Unit (SRU)
43 Butterfield Circle
El Paso, TX 79906

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Phone: 1-888-257-7775

NO FAX SERVICE

For additional information, click here to open a new tab for the Subpoena Response Unit at American Express.

According to American Express, In order to be valid, Subpoenas must:

  • Indicate the court/jurisdiction and include the case number and case style or have an Agency Letterhead
  • Be issued to the correct American Express Entity
  • Be signed and dated
  • Provide either:
    • Customer’s full SSN/EIN or
    • Customer’s full Account Number or
    • Customer’s full Name AND last 4 digits of SSN/EIN or
    • Customer’s full Name AND last 5 digits of Account Number

Subpoenas should also clearly identify the documents and/or records requested. Any subpoenas received with vague requests (i.e. “any and all”) may result in limited responses. Additionally, if a time period is not specified, then we will provide the last 6 months of available records from the date we receive the Subpoena.

Motions to Quash or Objections must be received prior to the date on which American Express must legally comply with the subpoena in order to prevent the release of records. In such instances, the compiled records will be retained and released only upon court order, joint stipulation of the parties or with the customer’s written authorization. We also reserve the right to request supporting documentation to determine how the records sought are relevant to the pending litigation or proceeding.

To provide additional documentation regarding a subpoena, including correspondence, motions and objections please email or fax us at:

amexsru@aexp.com

Fax: 772-360-4756

In your communication, please provide your name, phone number, American Express File Number, and Case Style, as required by American Express.

Last updated: April 24, 2017

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24 Comments
  1. Danielle permalink

    Anyone have direct number to the American Express subpoena response unit? The number listed here and on their website is a recording.

  2. Susan permalink

    Subpoena compliance are process servers and have nothing to do with American Express Bank

  3. 9/11/15, this information still appears to be correct.

  4. L Strunk permalink

    I called Amex and the recording advised they can be served c/o CT Corporation. 5/15/15

  5. Kaitlin permalink

    As of April 8, 2015, this address and phone number are correct, as verified by American Express

  6. Bill Mange permalink

    As of 4/7/15, still accurate information. Thanks for the help.

  7. Barbara Hegarty permalink

    As of 2/28/15 information is correct for subpoenas! Thanks for making things easier for paralegals. Saves a lot of time when you have 20 different subpoenas to issue!

  8. Leslie Strunk permalink

    As a paralegal I SO appreciate this website. This AMEX info was good as of today, 11.7.14. THANK you for this website.

  9. As of 05.19.14, I found this information to be correct and most useful! Thank you for the information.

  10. chris permalink

    I need to know whom to contact in reference to racial issues at American Express contracted site with numerous issue especaily involving black people.I am trying to contact them before filing Fedreal law suite or going public about it.I am hoping they maybe able resolve it before I have to proceed legally.

  11. Nico permalink

    Thank you for this service, I understand you are not affiliated with these entities only providing us the information on how to legally serve them. This is a welcomed site and service
    Thank you

  12. Kristen permalink

    As of 3.17.14, the above address is still correct for sending subpoenas.

  13. Readers: we continue to receive complaints regarding the contact information we provide for American Express. To reiterate: we are not American Express. We don’t claim to be American Express, and we never have. We don’t represent American Express. We are not a “front” for American Express, or any other company for that matter. We are not in contact with American Express. The same admonition applies to each and every entity referenced throughout this entire website.

    We provide CONTACT DETAILS for the subpoena compliance/legal departments of various companies to make life just a little easier for those who work in the legal profession, those people who send out subpoenas on a regular basis and can benefit from the existence of a one-stop directory of subpoena compliance department information for these companies.

    If you are an American Express account holder who has an account dispute with American Express (or other entities referenced on this website) you need to contact American Express or these other entities at the address or phone number provided to you on your account statement or customer agreement. Subpoena compliance departments do not handle these types of issues. Moreover, you cannot contact these companies by posting comments on this website.

    This website is for legal professionals (attorneys, paralegals, law enforcement officers). If you are a legal professional experiencing difficulties with this or another company, we can only suggest you call and speak to someone live, and if that doesn’t work, send your concerns in writing via certified mail.

  14. John Carter permalink

    Dear Site Administrator: I just noticed your disclaimer above and wish to tell you that I have in my possession a return receipt from the Post Office which delivered my CERTIFIED, RETURN RECEIPT letter to American Express to “DATAMARK, INC, 43 BUTTERFIELD CIRCLE, EL PASO, TEXAS 799936” DATAMARK then sent me a letter which had “American Express” at the top and a signature of an American Express executive at the bottom. What do you consider is required for for representation of being American Express? John Carter

    • Dear Readers,

      Most of you understand this, but a few just don’t. This website is just a directory, like the phone book. Getting mad at the phone book company because you called someone listed in the book, and they were mean to you, makes no sense. We list addresses and phone numbers, and we try to get it right, and usually do. That STILL doesn’t mean that WE are the company listed, anymore than the Yellow Pages IS Pizza Hut, or your Aunt Betty, or anyone else for that matter. It’s a gosh darn glorified address book ya got here, only we specialize in providing addresses and phone numbers for legal departments at big companies, and those departments process SUBPOENAS. They aren’t bill collectors, and you shouldn’t be calling them unless you are an attorney, or you work for an attorney, and have a question about a SUBPOENA. If you can’t understand that, or don’t believe that, ask ANYONE who works in a law firm, and they can explain this to you using small, monosyllabic words. Geez, try to help people out and all the trolls come out from under the bridge.

      Before you accuse us of all manner of evil doing, at least Google the term “subpoena compliance” and educate yourself before you engage in libelous activity, which is, by the way, illegal in all 50 states. And THAT is a fact.

  15. John Carter permalink

    DATAMARK APPEARS TO HAVE BEEN HIRED BY AMERICAN EXPRESS TO PROCESS PAYMENTS MADE BY HOLDERS OF ONE OR MORE OF ITS CREDIT CARDS. IT APPEARS TO ALSO PROCESS PAYMENTS FOR BARCLAY’S BANK CREDIT CARDS. IT CASHED MY CHECK MADE PAYABLE TO “AMERICAN EXPRESS” WHICH INADVERTANTLY HAD A BARCLAY’S BANK ACCOUNT NUMBER AND SENT THE FUNDS TO BARCLAYS (WHERE THE ACCOUNT HAD A ZERO DUE BALANCE) AND CAUSED ALMOST $100.00 IN VARIOUS FEES TO BE ADDED TO THE AMERICAN EXPRESS ACCOUNT. I AM UNABLE TO GET ANY SATISFACTION OR EVEN REASONABLE COMMUNICATION FROM THEM, NOT TO MENTION ANY ACTION.

    • Dear Reader:

      This site is not affiliated with American Express or Datamark. We only provide contact information for these organizations to make it easier for our readers to serve subpoenas on them. We cannot answer your question or provide any assistance to you regarding this matter.

  16. I called American Express March 6, 2013, and was directed to the address indicated above for credit card subpoena compliance.

  17. Elizabeth permalink

    Thank you. I got through no problem and as able to obtain the information I needed very quickly rather than calling various service numbers and being transferred mulitple times. Appreciate the service and site. Very helpful.

  18. This site is not affiliated with American Express. Please share your frustrations with American Express directly. Please read the “Fine Print” section of this website. Thank You.

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