Citibank
For Credit Cards, DEPOSIT ACCOUNT RECORDS (checking, savings, etc.) and STATE matters:
Citibank, N.A.
c/o Legal Services
5800 South Corporate Place
Mail Code 451
Sioux Falls, SD 57108
Fax: (347) 809-6937
Subpoena Compliance Dept: (605) 331-1662
They will accept subpoenas via fax. No need to serve original by mail.
During Covid, subpoenas being accepted by email at lsi@citi.com, but call to confirm receipt and acceptance if you don’t receive an email reply.
This information was most recently confirmed as accurate on October, 2019.
Subpoena Info for Legal Professionals 
6/26/20:
To Subpoena Credit Cards:
Citi Bank NA
MC 451
5800 S. Corporate Pl.
Sioux Falls, SD. 57108
Fax: (347) 809-6937
If you need confirmation or would like to inquire if there have been any updates, you can call the Citi Bank Subpoena Compliance Department at (605) 331-1662.
Also, because of COVID-19, they are accepting Subpoenas via email at lsi@citi.com. However, this will end once COVID-19 ends.
As of 5/11/21 this information is accurate according to Alexis at CitiBank (reached at 605-331-1662). The only thing I would add is that Alexis noted that ALL subpoenas (for whatever department or type of record) should now be directed to the 5800 South Corporate Place address.
My office in California wishes to subpoena records for several Citi credit cards: Citi/Aadvantage Gold Card, Citi/Aadvantage Platinum Select Card, Costco Anywhere Visa card, AND a Citibank, N.A., Line of Credit. It appears from this webpage that I can fax a subpoena for the credit card statements to (347) 809-6937 but I am not sure about where to fax the subpoena for the Line of Credit. Also, would the entity subpoenaed for the credit cards be “Citi”or “CitiGroup” or “CitiBank?”
Thank you for any direction you can give.
10/25/19 Spoke with Subpoena Compliance Department on phone.
They confirm they will receive and process subpoenas by fax, do not demand personal service even if state law (e.g. CA) requires it. Fax number confirmed 347-809-6937. However mailing address is different: **deposit/savings account subpoenas**, if mailed, should go to:
Citibank, N.A.
c/o Legal Services
5800 South Corporate Place
Mail Code 451
Sioux Falls, SD 57108
I didn’t ask if credit card subpoenas were different–I suspect they are, since she asked for specification re: type of subpoena (sorry, was focused on my own case!).
For what it’s worth, I left a voicemail to Citibank Subpoena Compliance Department at (605) 331-1662 to get clarification on this and got a callback in less than an hour. Your mileage may vary.
Oops–zip code should be 57108. Sorry mod/admin.
Thank you, made the update. Much appreciated.
Thank you for included that phone number. That has been a life saver! (Kansas attorney)
Glad to help!
4/24/2020 Illinois Attorney
I just spoke with the Subpoena compliance division at 605-331-1662. He confirmed that the address for the credit card subpoenas is:
Citibank NA Legal Services NA – Subpoena Compliance
5800 S Corporate Place
Mail Code 451
Sioux Falls, SD 57108
They will also accept subpoenas by email at: lsi@citi.com
They are delayed due to the coronavirus, but can send things out by email more quickly than by CD since they are working from home half the time according to the person I spoke with.
Am I reading this correctly that the address is the same now for both Credit and Bank accounts?
This was correct as of the post date. The key difference is with the entity names, which are different.
I was hesitant to trust this info as it is dated 09/04/2010, so just wanted to leave a note that as of 06/27/2019, Citi confirmed with me that all the information is still correct.
Thank you! We update all listings when we learn of changes, so a post may have an original date of, say, 2010, but it might have been updated several times since with new info. Our site visitors like you help us stay current!
Is Citibank Client Services, NA the same as Citibank, N.A or are they different entities? No one seems to know when we contact Citibank directly. Thank you.
I have contacted the Citibank legal department at 605-331-1662, requesting an update on a records request submitted a month ago. I was hung up on by 4 different people (Sarah, Teresa, John, and Tonya). They lack all professionalism and are currently interfering with a criminal financial exploitation investigation. I wish everyone luck in receiving your records.
CitiCards N.A. Is there an agent for service of process in CA? Nothing on file with Secretary of State. So we have CitiCards with their corporate headquarters in Florida, and an address in South Dakota where they accept subpoenas. Anyone served a summons and complaint on the South Dakota office?
There is no need for formal service; all subpoenas/orders can be mailed and/or faxed directly to the South Dakota office.
Thank you!
This is great but I cannot tell what order the comments with updates are in
Hi Mark,
Thanks for your note. The most recent comments are at the top (directly below yours). We do update the post periodically as we get new information so whatever you see in the post should be the most up to date info, as best as we know it.
Cheers, Admin
Citibank Legal Service Intake moved in 2016 from New York to:
Citibank, N.A.
Legal Service Intake Unit
701 E. 60th Street North
Sioux Falls, South Dakota 57117
Facsimile (347) 809-6937
Telephone – (866) 582-6249
7-12-2017. Spoke to Citibank on the phone today. Confirmed that 701 E. 60th Street North, Mail Code 1251, Sioux Falls, SD 57117 is the address to send the subpoena. Will send it out today and see if it is returned.
Hi there, thanks for the info. Could you clarify for which legal entity that address pertains to? Thanks so much.
I just called the phone # listed above spoke to Lauren. She said the correct address is:
CITIBANK N.A.
C/O LEGAL SERVICE INTAKE UNIT
701 E. 60th STREET NORTH
MAIL CODE 1251
SIOUX FALLS, SD 57117
FYI As of 7/29/16 there is a new address for Citi NA (credit cards)
701 E. 60th Street North
Mail Code 1251
Sioux Falls, SD 57117
Fax: 347-809-6937
They will accept subpoenas via fax. No need to serve original by mail.
Thank you!
Just because you are a legal professional IN California does not always mean you have to personally serve subpoenas. If an entity ACCEPTS service of subpoenas by fax and mail it does not matter WHAT our California Code says. I have served many subpoenas on banks by mail and/or fax – I have NEVER had one rejected because it was not personally served.
That’s true. It all depends on the particular entity.
Anyone ever have service signed by a “Geraldine” at the Citibank address?
Post as of December 2015. I called the (605) 331-1662 number and I was told the address for all credit card subpoenas are going to one centralized location at: Citibank NA, ℅ Legal Services Intake Unit, One Court Square, 31st. Floor, Long Island City, NY 11120.
I inquired CitiBank branch office in California and then informed that you can fax the subpoena documents to NY. Will that be possible as subpoenas have to be personally delivered.
Generally that is true, although many locations will accept service by fax. If they told you this is the case, you may not need personal service.
The fax number has been changed from area 718
To
CitiBank, N.A.
C/o legal service intake unit
1 court square, 31th flr
Long island city, NY 11120
Tel 866-582-6249
Fax 347-809-6937
Does anyone know how far back they have records and if they would waive fees to produce if we cant afford or wait in fees??
Thank you!
I just called the 605-331-1662 number. The representative said that the address posted above is for credit card subpoenas from the cardholder or if it’s a federal matter.
For deposit account records (checking, savings, etc.) that are state matters, she gave me the following information:
Citibank, N.A.
c/o Legal Service Intake Unit
1 Court Square, 12th Fl.
Long Island City, NY 11120
Fax: 718-248-1225
Ph: 866-582-6249
Thank you for the additional information on Citibank. Much appreciated!
This is helpful, but in California, I believe we’re required to serve the subpoena personally.
We are aware of successful service by mail from California. If you’re concerned, just give them a call to check on current procedures.
4/8/2013 call to 866-582-6249 receives automated message with service address. Note that the FLOOR number has changed in the address. Now
Citibank Legal Services
1 Court Square, 31st Floor
Long Island City, NY 11120
Thanks!
Hi,
I am the person at the telephone number provided for the Citibank subpoena compliance department. There is a general number for the Citibank subpoena compliance department. Please use this number instead, (605) 331-1662.
Thank You!
Hi,
Thanks for posting this info. I’m wondering if the info for Citibank is still accurate. Believe it or not, I called Citibank asked them to confirm the address for their Subpoena Compliance Unit and the rep told me they don’t have one!
Hi Rudy K.
What phone number did you call at Citibank? General customer service people usually haven’t a clue what a “subpoena compliance department” is, much less how to route you to those folks. This address is valid as of 2011. I would suggest sending them correspondence at that address to inquire directly. Good Luck, and let us know if you learn anything new!
The phone number for the legal department is 605-331-2851. I subpoenaed the South Dakota office and the requested records were sent out by UPS, so the address in South Dakota is good for subpoenas. I had to backtrack to get confirmation over the phone that they were indeed sending the records and was able to get hold of a very helpful person at the above number who told me when the records were sent out.
Thanks this is a really great site! It would be even better if you had more companies….check out another one that may be useful:
http://www.search.org/programs/hightech/isp/default.asp#497
“This site and ISP list is for law enforcement use and contains a variety of ISPs and similar information services, specifically, contacts at the legal departments for law enforcement service of subpoena, court orders, and search warrants.”
It’s a list of companies and addresses and may be useful to update this site.
Thanks very much. This site will be expanded as much as possible given our available time.